Shipping policy


Shipping Policy (Including Cash on Delivery)

Last updated: [DD Month YYYY]

Thank you for shopping with [FASH-NIX.Shop]. This Shipping Policy explains our shipping timelines, charges, Cash on Delivery (COD) terms, and delivery conditions.

1) Shipping Locations

We currently ship to: India (All Serviceable PIN Codes)
If your PIN code is not serviceable by our courier partners, we will contact you for an alternate solution or refund.

2) Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays are processed the next business day.

3) Estimated Delivery Time

Delivery timelines may vary by location:

  • Metro cities: 2–4 business days

  • Other cities/towns: 3–7 business days

  • Remote areas: 5–10 business days

Note: Delivery time can be impacted by courier delays, weather, regional restrictions, or high sale periods.

4) Shipping Charges

  • Prepaid Orders: ₹[XX] shipping fee OR Free shipping on orders above ₹[XXX]

  • COD Orders: ₹[XX] COD fee (if applicable) + shipping charges as above

Shipping charges (if any) will be shown at checkout before you pay.

5) Cash on Delivery (COD) Policy

COD is available on selected PIN codes and may be restricted for certain products or high-value orders.

Refusal / Non-Acceptance of COD Orders (RTO):

  • If a COD order is refused, not accepted, or returned due to customer unavailability/incorrect address, it is treated as an RTO (Return to Origin).

  • In such cases, future orders may require prepaid payment only.

6) Order Tracking

Once your order is shipped, you will receive tracking details via SMS/Email/WhatsApp.
You can also track your order using: [Tracking Page Link] (optional)

7) Address & Delivery Responsibilities

Please ensure your shipping address, landmark, and mobile number are correct at checkout.

  • Incorrect/incomplete address may cause delays or cancellation.

  • If the courier attempts delivery and you are unavailable, re-delivery depends on courier policy.

8) Damaged, Missing, or Wrong Items

If you receive a damaged package or wrong/missing item:

  • Contact us within 48 hours of delivery at [Support Email] / [WhatsApp Number]

  • Share unboxing video (recommended) and clear photos of the package + product.

9) Partial COD / Open Box Delivery

  • Open box delivery is available only if the courier supports it in your area.

  • Partial COD availability depends on courier serviceability.

10) Contact Us

For any shipping-related questions, reach out:

  • Email: [Support Email]

  • WhatsApp/Phone: [Number]

  • Business Hours: [Days & Time]

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